CISabroad 3 Ferry Street Easthampton, MA 01027 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Full Time Hospitality/Travel/Tourism Education Level: Work Experience: Bachelor's Degree Preference: Required 2+ Preference: Required Skills/Certifications/Licences: Description: Position: Internship Program Manager Organization: CISabroad Location: Northampton, MA Number of Weekly Hours: Full-Time (exempt), 40 hours/week Anticipated Start Date: As soon as right candidate is found ABOUT US: Who is CISabroad, and why do you want to work with us? CISabroad offers transformative study, intern, and short-term programs in 22 countries across the globe. Our mission is to provide innovative education programs that broaden academic perspectives, promote global awareness, and encourage personal development while laying the foundation for participants to become engaged world citizens. We’re proud of our shared values: PASSION, FUN, CULTURAL AWARENESS, BEING HELPFUL, CHANGE & GROWTH, TEAMWORK, & GOOD IDEAS. We offer a unique working environment (including a variety of friendly office dogs!) located in a historic building in downtown Northampton, MA. JOB DESCRIPTION The Internship Program Manager will coordinate numerous programs across half of our 13 internship locations. In addition, the Program Manager will work with the Assistant Vice-President of Enrollment Management to oversee the internship policy and procedures at CISabroad. The Internship Program Manager will handle difficult onsite situations as they arise and be the main contact for our Plymouth State University Internship for Credit program. Internships are a main focus at CISabroad right now, so the Internship Program Manager can expect to help move internships forward in many ways. This includes playing a key role in the assessment and program development of all intern programs and helping to deliver training and support to the rest of the organization regarding internships. As the internship team grows there will be room for growth and expansion. The successful candidate will work effectively as a member of a team, be able to provide direction and leadership, delegate, and possess strong organizational skills. SPECIFIC DUTIES: --Internship Coordination (Dublin, Rome, Sydney, Wellington, Chiang Mai, Beijing, and Shanghai) o Oversee the advising and application process for the above locations o Work with CISabroad staff in each of the above countries to implement an efficient and seamless advising process, from interview to placement. o Advise students on financial aid and create invoices --Marketing/Recruitment o Stay abreast of internship competitors and market trends o Suggest new programs and participate in pricing strategy discussions o Ensure the way we are marketing, recruiting, and admitting students is a smooth process with a high level of customer service o Work with executive management to drive growth for CISabroad Internships --Training and Maintenance of Information o Be the internal ‘go to’ person at CISabroad for internships o Train staff on new policies and procedures relating to internships --Manage Intern-for-Credit Process o Maintain Internships for credit policies and procedures o Update Standard Operating Procedure documents o Be the go to person for internships for credit questions o Be the contact for Plymouth State University, CISabroad, and Faculty --Program Development and Quality Control o Review internship policies and procedures o Compile evaluations on internships after enrollment cycles o Remain current on internship issues and employ strategies for efficient resolution o Make sure that CISabroad stays in line with current trends and best practices o Work on the development of new programs in new and current locations o Develop and implement strategies that create consistency and standardization among all CISabroad internship programs REQUIRED QUALIFICATIONS and SKILLS o Bachelor’s degree and at least 2 years of experience in the field of international education o Demonstrated superior customer service skills o Ability to work both independently and as part of a team o Exceptional verbal and written communication skills o Demonstrated success in a fast-paced office environment o Excellent organizational skills and ability to multi-task o Previous international experience and demonstrated passion for international education o Previous experience leading projects o Desire to grow within the organization o Must have traveled, studied or lived abroad PREFERRED QUALIFICATIONS o Experience working with internship, volunteer, or service learning programs o Functional knowledge of Skype and Google platforms a plus o Past experience working in online databases You’ll be a GREAT fit if you: o Have coordinated or managed study or intern abroad programs in the past o Want to help students get abroad and get the most out of their experience o Like to work in a developing and changing environment with new tasks and challenges o Have strong time management skills o Enjoy taking initiative with new projects o Like dogs! COMPANY CULTURE: Who are we looking for? o Great listeners who love to work with people and build relationships o Goal-oriented people who like working alone as much as they like working with a team o People who are willing to learn, improve, and adapt quickly o People who are excited about the world, travel, and different cultures PHYSICAL DEMANDS o Ability to lift or maneuver up to 50 pounds o Ability to continuously stand or walk o Ability to bend, squat, climb stairs, and lift frequently SALARY and BENEFITS o Competitive salary based on experience o Company-sponsored health, dental and vision insurance o Medical and Dependent Care Flex-Spending Account o Long-term disability insurance o Wellness Program o 401k plan after 1 year of employment with fully vested company match o IATA Travel Agent status o Ten paid vacation days o CISabroad holidays (including Winter Holiday Break from Christmas to New Years) o One hour of paid sick time earned for every 30 hours worked o Fun, flexible work environment frequented by furry pups SOUNDS GREAT! How do I apply? o Send the following materials to jobs@cisabroad.com: --Resume, cover letter, and two professional references o Qualified candidates will be contacted for an interview o No phone calls, please CISabroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. Requirements: