Behavioral Health Network 417 Liberty Street SPRINGFIELD, MA 01104 Company Description: Salary Range: Location: Per Year Springfield MA Job Type: Category: Full Time Healthcare Office Education Level: Work Experience: Bachelor's Degree Preference: Required Preference: Nice to have Skills/Certifications/Licences: Description: Are you ready to use your management talents to better your community? Become a part of our team of competent and compassionate professionals as a Crisis Counselor Supervisor in the Crisis program at Behavioral Health Network! The Crisis Counselor Supervisor helps BHN provide high-quality, community-based care to individuals by leading a Crisis team through effectively distributing and overseeing workload. Communication with shift supervisors, BHN Managers, and other administrators, providers, and payors is essential to completing team tasks. They also assist Clinicians as they support individuals in both community-based locations, mobile intervention services, and the BHN Crisis phone number and as they are preparing crisis intervention paperwork. Crisis Counselor Supervisors also work with insurance situations, determining and authorizing insurance as well as documenting and billing for services based on compliance regulations. Along with supporting individuals clinically and non-clinically, the Crisis Counselor Supervisor completes administrative and supervisor duties such as conducting performance evaluations and training new staff. They are also encouraged to seek out their own supervisory staff for their own training and development to help them continually learn and grow. Crisis Counselor Supervisors utilize their motivation and passion for the behavioral health field in their work to strengthen the skills and knowledge of others and maintaining a positive relationship with the Crisis team, community providers, and individuals served. BHN’s Crisis Program provides 24/7 front line response to individuals of all ages who are experiencing a behavioral health crisis, regardless of insurance. BHN provides services on a mobile basis, including home and community-based settings or in an emergency department when needed. Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities. Requirements: Crisis Counselor Supervisors at Behavioral Health Network have the following qualities: • Knowledge of mental illness and substance abuse, crisis intervention and the service delivery system. • Ability to communicate effectively, orally and in writing. • Time management, multi-tasking, and good organizational skills. • Empathic skills and the ability to establish rapport and collaborate with consumers, family members, and service providers. • Familiarity with internet, word processing, and email systems. • Reliable transportation during each shift to provide community based services (required). • Previous supervisory experience or experience as a Senior Counselor in a Crisis program (preferred). • Bachelor’s degree in related field (required). If you are interested in this opportunity, please visit our website at www.bhninc.org and click on “Work Here and Make a Difference” to apply!