Clean Run Productions, LLC. 17 Industrial Dr SOUTH HADLEY, MA 01075 Company Description: Founded in 1995, Clean Run is a small company (10 employees) that sells dog supplies and dog training supplies to retail and wholesale customers through our website, and through our walk-in warehouse store. We also publish a monthly international training magazine as well as training DVDs and books. Salary Range: Location: Per Year SOUTH HADLEY MA Job Type: Category: Full Time Customer Service Education Level: Work Experience: High School or Equivalent Preference: Required 3+ Preference: Preferred Skills/Certifications/Licences: Experience using Excel - Preference: Required Quickbooks knowledge - Preference: Nice to have Experience using Word - Preference: Preferred Experience Using Outlook - Preference: Preferred Description: Founded in 1995, Clean Run is a small company (10 employees) that sells dog supplies and dog training supplies to retail and wholesale customers through our website, and through our walk-in warehouse store. We also publish a monthly international training magazine as well as training DVDs and books. Primary duties include, but are not limited to: • Manage multi-line phone system including but not limited to; completing orders, providing product recommendations, resolving product or service issues and able to direct customer to correct department if it isn’t something that customer service can resolve. • Communicate with customers via phone, email, social media, and sometimes face-to-face in the warehouse store. • Process exchanges and refunds. • Update customer order data in QuickBooks to record details of actions taken or changes to transactions. • Direct requests and unresolved issues to the designated resource. • Support warehouse staff by picking products for customer orders or receiving Requirements: Key Skills • Previous customer service experience preferred. • Prior experience on a multi-line phone system preferred. • Strong written, verbal and listening skills. • Positive and friendly attitude and ability to deal calmly with all customer situations. • Ability to communicate clearly and professionally with multiple departments (shipping, accounting, and customer service). • Must be able to type efficiently and accurately. • Computer skills: Must be comfortable using computers and with email communication and web browsers. Understanding how to use QuickBooks, Outlook, Word, and/or Excel is a plus. • A good understanding of numbers and simple equations. • Ability to multi-task, prioritize and manage time efficiently. Should have high school degree or equivalent and 3 years related job experience.