Johnson & Hill Staffing
22 Crafts Avenue
NORTHAMPTON, MA 01060
|Salary Range:||Location:||$15+ Per Hour||SOUTH DEERFIELD MA|
|Job Type:||Category:||Full Time||Customer Service|
|Education Level:||Work Experience:|
|High School or Equivalent|
|If you’re ready to take your customer service experience and leverage it into a career with a fantastic organization, this full-time direct hire opportunity could be just what you’re looking for! This client, located in the South Deerfield area, is a great place to call home. Among other things, they offer an excellent benefits package and a positive work environment.|
In this hybrid role, you'll be spending about half your time handling calls from customers and helping them with a variety of requests. Your ability to communicate effectively and eloquently on the phone is crucial for your success in this role. Also, you'll be working extensively with the company database, effortlessly navigating the system to maximize efficiency.
The other part of this role is that of front desk reception/data-entry. As the face of the organization, you'll be the first person visitors and guests see when they arrive on-site. Their experience with you sets the tone for the rest of their visit. Incoming calls to the main switchboard will also come through you, and you'll determine where calls should be routed. While not handling calls or working with visitors, the other part of the reception task list is to assist with the email inbox as well as to work with the back end of various customer service tasks.
When you begin in this position, your first step will be a comprehensive training program. This orients you to the role but also to the company and its products. In addition, they’ll teach you everything you need to know when it comes to doing your job, and there’s a lot! This role will put to work your phone skills in customer service, your multi-tasking ability, and your proficiency and accuracy with data-entry. It’s a key role with the organization, and you’ll work as part of a great team to make sure everything gets done with integrity and attention to quality.
The ideal candidate:
Effectively communicates with individuals over the phone
Performs data-entry entry quickly and accurately
Succeeds in a deadline-driven environment
Takes pride in attention to details, dotting every “i” and crossing every “t”
|* Recent customer service experience, ideally with a high volume of phone work|
* Excellent attention to detail
* Positive, enthusiastic attitude
* Ability to self-manage to meet deadlines
* Basic math skills
This is a great chance to jump on board with an employer that takes care of its employees. If this sounds like the job you’ve been waiting for, send your resume today for immediate review!