Hampshire Regional YMCA
286 Prospect St
Northampton, MA 01060
Company Description:
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Salary Range: | Location: |
Per Year | NORTHAMPTON
MA
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Job Type: | Category: |
Full Time | Customer Service |
Education Level: | Work Experience: |
Some College Coursework Completed
Preference: Nice to have |
Preference: Nice to have |
Skills/Certifications/Licences: |
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Description: | The core values that guide the YMCA in fulfilling the mission and goals are: Caring, Honesty, Respect, Responsibility - For ALL.
Hampshire Regional YMCA
Full-time position
The Hampshire Regional YMCA is seeking a full-time Member Engagement Team Leader for our fast-paced Welcome Center. The Member Engagement team serves as the role model for all staff in active listening, member onboarding, cause-driven tours, exceptional customer service and use of best practices to drive member recruitment, satisfaction, retention and recovery.
You will be a great fit for the Hampshire Regional YMCA if you:
• Thrive on working in a collaborative environment
• Very adaptable and have strong written and verbal communication skills
• Problem solving skills and ability to think on your feet
• Truly enjoy multi-tasking and can do so with a smile and enthusiasm
• Like being part of a team that cares about each other and enjoys working together
• Want to know that the work you do contributes to building a better, stronger community
Benefits include: Health & dental insurance, vacation, personal time, holiday and sick time, family membership, camps, classes, Y paid STD/LTD & Life insurance, and retirement after two years of employment.
We require all applicants to submit an application, which can be found on our website:
https://www.hrymca.org/wp-content/uploads/2017/12/Employment-Application-Updated-for-2017.pdf
In addition to the application, please submit your resume and cover letter.
Please email your application, resume and cover letter to sovina.mansfield @hrymca.org
Or mail/in person |
Requirements: | The successful candidate will have:
• A good understanding of the Y as a Cause-Driven charitable organization
• High School Diploma or equivalent
• Outstanding customer service and conflict resolution skills
• Microsoft Office, Word, Excel and Power Point experience
• Bilingual (English and Spanish) is a plus
• Strong organizational, problem-solving and leadership skills |
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