The Harold Grinspoon Foundation 67 Hunt Street Agawam, MA 01001 Company Description: Salary Range: Location: Per Year AGAWAM MA Job Type: Category: Part Time IT User Services/Help Desk Education Level: Work Experience: Some College Coursework Completed Preference: Nice to have Preference: Nice to have Skills/Certifications/Licences: Description: The Harold Grinspoon Foundation is a nonprofit organization that runs creative programs to engage the Jewish community by meeting people where they are at key life moments and by providing access to the best of Jewish culture and tradition, while using philanthropy to encourage others to invest in the Jewish community. Programs at the Harold Grinspoon Foundation include PJ Library®, JCamp180™, Voices & Visions™, Life & Legacy™ and Sifriyat Pijama. Responsibilities • Assist in the day to day responsibilities and tasks in our information technology department, including assisting company users with minor computer issues. • Provide timely responses to Support Desk requests via phone, e-mail, using remote control software or in person. • Monitor and update tickets in our Support Desk • Work one-on-one with all employees in our company to help resolve issues • Operate audio/visual equipment such as Video Teleconferencing devices, TVs, and presentation hardware. • Provides a high level of quality in personal attention and service to end users • Strong Sense of discretion and confidentiality Requirements: Qualifications • A firm interest in information technology; a willingness to learn and adapt as new projects and priorities become apparent • Experience troubleshooting basic hardware, network, software, and printing problems • Familiarity and expertise in various operating systems (iOS 11 and Windows 7/10) • Familiarly with Microsoft Office 365 • Good verbal and written communication skills This position is approximately 20 hours per week and is a paid internship. Please submit your resume to jobs@hgf.org. No phone calls, please.