Hob: Global Risk Manager and Health & Safety Officer


17 New South Street, #301
Northampton, MA 01060

Company Description:
Salary Range:Location:
Job Type:Category:
Full TimeHospitality/Travel/Tourism
Education Level:Work Experience:
Bachelor's Degree
Preference: Required
Preference: Required
Position: Global Risk Manager and Health & Safety Officer

Organization: CIS Abroad

Location: Northampton, MA

Number of Weekly Hours: Full-Time (exempt), 40 hours/week

Anticipated Start Date: January 15, 2020

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a historic building smack in the middle of downtown Northampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.


The Global Risk Manager and Health & Safety Officer will be responsible for overseeing Risk Management and Health & Safety for all CIS Abroad programs around the world. They will work with the International Operations Team and the Faculty Led Programs Teams to ensure high quality program delivery that exceeds the expectations of the field of International Education when it comes to Risk Management. The successful candidate will be able to work effectively as a member of a team, provide direction, delegate, and will possess strong organizational skills. This position reports to the Vice President of International Operations.


--Program Development & Continuous Risk Assessment

o Liaise with Vice President of International Operations on program development; ensure that CIS Abroad’s Health & Safety requirements are met when programs are being developed
o Liaise with Director of Custom Program Operations when there is interest in a new program to ensure that participant/program Health & Safety needs can be met; advise on where CIS should or should not be operating
o Monitor news, security reports, CDC updates, State Department Warnings, and OSAC briefings to determine if changes in security situations will require changes to CIS Abroad delivery, including faculty-led programs
o Develop and maintain guidelines for faculty-led programs that address best practices for program development including accommodation choice, transportation vendor choice, and local staff employment
o Ensure that site-specific Crisis & Emergency Response and Risk Management are updated regularly; if there are Risk or Health & Safety concerns on particular programs, work to resolve current issues, and seek permanent solutions

--Pre-Departure Advising

o Assist in creating and maintaining the Health & Safety portions of the online pre-departure information for each CIS Abroad program
o Ensure that any flags that are raised when participants information is reviewed are thoroughly checked and that systems are in place to adequately mitigate risk, and to prepare students and staff for the challenges that may arise on-site
o Ensure that lists of programs that are accessible for students with varying abilities are kept up to date
o Provide personalized attention for parents and applicants who need extra support to prepare for experiences abroad

--Health and Safety Communication

o Work with staff, participants and parents on elevated issues of concern related to health & safety
o Streamline communication by being the go to person for Health & Safety issues - internally and for partners
o Work with insurance when situations arise that require action to be taken
o Communicate with all necessary parties when evaluating a student’s fitness to continue on a program

--Customer Service & Incident Response

o Work with on-site staff to resolve on-site participant issues as quickly as possible
o Serve as back up CIS Abroad staff member responsible for communication with parents and US universities for on-site participant issues
o Carefully oversee the on-site response to emergencies and ensure that protocol is being followed, including documentation and communication procedures
o Maintain systems for incident reporting and analyze incident data
o Participate in the CIS Abroad Emergency Phone rotation, and serve as a go-to person when other staff on the Emergency Phone have questions and concerns

--CIS Abroad Policy Development & Staff Training

o Review all Health & Safety policies annually to ensure that best practices are being followed
o Conduct regular training of staff to ensure that current best practices are known and followed; when policy is not being followed, help to coach staff to bring about change
o Conduct periodic training for Site Directors (SDs) in region
o Conduct check-ins with all SDs in region twice annually to review Health & Safety in the region
o Conduct annual Health & Safety training review for all new Onsite Program Coordinators (OPCs)
o Develop new systems to assist students with special accommodation requests
o Develop information to help prepare participants for mental health challenges on-site


o Bachelor’s degree and a minimum of three years of professional experience
o Previous international experience and demonstrated passion for international education
o International travel experience
o Experience being on an emergency phone
o Experience in crisis and emergency response
o Proven customer service skills
o Ability to work both independently and as part of a team
o Exceptional verbal and written communication skills
o Demonstrated success in a fast-paced office environment
o Excellent organizational skills
o Proficiency in Microsoft Office suite, PDF; Google Suite a plus


o Master’s degree preferred
o Experience reviewing and drafting risk management and mitigation policy
o Desire to grow within the organization
o Previous experience leading projects
o Love of dogs
o Great sense of humor


o Ability to lift or maneuver up to 50 pounds
o Ability to continuously stand or walk
o Ability to bend, squat, climb stairs, and lift frequently


o Salary commensurate with experience
o Company-sponsored Health, Dental, and Vision insurance
o Medical and Dependent Care Flex-Spending Accounts
o Paid Parental Leave for newborn or adopted children
o Wellness program
o LifeCare Employee Assistance Program (EAP)
o 401(k) plan after 1 year of employment, with fully-vested company match
o IATA Travel Agent status
o Paid vacation, sick days, and 12+ CIS Abroad holidays (including Winter Holiday Break)
o Extensive training and professional development, including overseas opportunities
o Fun, flexible work environment frequented by furry pups

COMPANY & TEAM CULTURE: Who are we looking for?

First of all, we are looking for someone who shares our passion for learning about different cultures through study abroad. We balance a hard-working nature with a healthy dose of fun. The organization moves fast, and we are looking for someone who is adaptable, eager to learn, and brave enough to dive right in. Because our students and partners are located across the US and the world, we need someone willing to roll with the challenge of working with people in multiple time zones. Our team structure favors people interested in teamwork and a people-centered approach to finding creative ways to meet the needs of the organization. Sound like you?

SOUNDS GREAT! How do I apply?

o Send your cover letter, resume, and two professional references to:
o Qualified candidates will be contacted for an interview
o No phone calls, please

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our Human Resources department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.cisabroad.com/privacy-policy/