Reliable Temps Inc. 91 Main St. Greenfield, MA 01301 Company Description: Salary Range: Location: 20.00 Per Hour AGAWAM MA Job Type: Category: Full Time Customer Service Education Level: Work Experience: Some High School Coursework Preference: Nice to have Preference: Nice to have Skills/Certifications/Licences: Description: Local manufacturing company seeking out a temporary Customer Service Representative on their 1st shift! Customer Service Representative Duties: Provides service by processing customer orders, shipments, invoices, credits and maintains customer order status reports Processes all customer requests in a timely and accurate manner Initiates and maintains contact with customers by phone and email Follows organized procedures to enter, maintain and track job orders accurately Makes all necessary order changes and confirms changes back to customer Maintains order from beginning to end, including all replacements and corrections Maintains customer information in the computer operating system Builds and maintains friendly and positive relationships with customers Troubleshoots customer problems and offers solutions Escalates complex customer service issues to the Senior Customer Service Representative or the Account Managers Accurately enters information electronically to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints Customer Service Representative Additional Information: Position is currently approximately 12 weeks while covering employee leave (position has the potentially to become temp to hire if permanent employee does not return - no guarantees) Shift is flexible between 7:00-5:00PM (examples: 7:00-4:00PM, 7:30-4:30PM, 8:00-5:00PM) Position includes one hour unpaid lunch $20.00/hour Full-Time 40 hours To schedule an interview please call 413-786-9941! Requirements: