Job: Customer Service Representative

Qualprint
3 FEDERICO DRIVE
PITTSFIELD
PITTSFIELD, MA 01201

Phone:4135532824
Fax:Brilliant Graphics G
Website:qualprint.com

Company Description:
Qualprint – headquartered in historic Pittsfield, MA – is a leading supplier of the highest quality commercial print services to a growing base of companies and institutions around the country. In addition to our headquarters, QualPrint is supported by a national network of 6 additional warehousing and fulfillment centers which also have their own specialty production capabilities. This means we can offer our customers three key benefits that aren’t typically found in the commercial printing industry.

Job Title:
Customer Service Representative
Salary Range:Location:
To Commensurate With Experience PITTSFIELD, MA
Job Type:Category:
Full TimeMerchandising/Purchasing
Education Level:Work Experience:
Some College Coursework Completed
Preferred 		3+
Required
Skills/Certifications/Licenses:
Paper Buying - Preference: Required
Experience in a Commercial Print environment - Preference: Required
Description:

Position Summary:   
This position is responsible for supporting Qualprint’s procurement-related tasks.   The buyer will be responsible for sourcing commercial print and building material goods and services, equipment as well as managing vendors.  The successful candidate will be able to perform strategic procurement activities across multiple categories of spend, search for more cost-effective purchases for our national organization and develop new supply base relationships. An added emphasis includes commercial print paper buying.

Essential Job Functions:
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop, lead and execute purchasing strategies for the company, nationwide; assess, manage and mitigate risks;
  • Participate in the company’s annual cost out initiatives, including analysis and benchmarking;
  • Seek and partner with reliable vendors and suppliers; craft negotiation strategies and close deals with optimal terms;
  • Track and report key functional metrics in order to reduce expenses and improve effectiveness;
  • Investigate material sourcing opportunities and analyze alternate purchasing options for existing materials or substitute items;
  • Resolve vendor issues including but not limited to pricing, fulfillment and product selection;
  • Partner with stakeholders to ensure clear requirements;
  • Track and report key functional metrics in order to reduce expenses and improve effectiveness;
  • Communicate preferred vendors for items not directly purchased;
  • Procure capital expenditures;
  • Monitor and forecast upcoming levels of demand and determine proper economic order quantities;
  • Determine quantity and timing of deliveries;
  • Resolve logistics issues;
  • Reconcile receiving documents, resolve invoice discrepancies;
  • Update and maintain spreadsheets and tracking platforms;
  • Maintain the purchasing department’s filing system;
  • Research new vendors and commodities;
  • Other duties as assigned.

Requirements:

Qualifications:

  • Bachelor’s Degree in Supply Chain Management with 2-4 years’ experience in manufacturing environment.
  • 3-5 years of commercial print paper buying experience; paper buying experience that comes from working for a 40-inch commercial printer.
  • Clear Knowledge of paper grades, weights, finishes and sizes.
  • Experience utilizing strategic thinking, in a supply chain/manufacturing environment.
  • Experience with Lean manufacturing processes.
  • Experience with Shipping, Receiving & Accounts Payable processes.
  • Ability to manage project-based Cost Reduction activities and reporting of results within the project terms.
  • Experience with managing internal customer relationships, supplier relationships.
  • Strong attention to detail, organization, planning and communication skills are required.
  • Strong MS Excel skills are critical.
  • Must possess, exceptional Time Management and Oral/Written communication skills.
  • Proven negotiation skills and successful track record of achieving cost out initiatives.