The Jones Library System seeks creative and energetic Substitute Library Technicians to work on call at the Adult and Youth Services circulation desks, providing exceptional customer service and performing a variety of duties related to registering patrons, updating records, and advising on reading materials and other general information. If you have a passion for providing educational and recreational services to library visitors, this may be the job for you!


Substitute Library Technician – Adult and Youth Services
Library Services
Part-Time, Unbenefited (up to 19 hours per week; weekly hours not guaranteed)
Level 4

Minimum Qualifications:
High School Diploma or equivalent, PLUS experience working in a customer service capacity with people of differing ages and backgrounds, AND experience working with various types of library software, such as CWMARS regional system and Evergreen circulation software.

• Ability to pay close attention to detail, and work with alphabetical and numeric organization.

• Knowledge of information tools, and an understanding of the changing service environment.
• Excellent technology skills.
• Proficient customer service skills. Excellent verbal and written communication skills;
• Ability to communicate with cultural competence.
• Ability to work in a fast-paced environment and handle stressful situations.
• Ability to work well as a part of a team and maintain effective work relationships with co-workers and the general public.
• Preparedness to encounter challenging interactions and willingness to learn and seek out solutions with the help of supervisors and colleagues

Preferred Qualifications:
• Two (2) years of increasingly responsible experience in a library.
• Knowledge of library practices and procedures.
• Knowledge about and interest in reading and literature.
• Bilingual capabilities.

To view the full job description and requirements visit https://ma-amherst4.civicplus.com/jobs.aspx

The Town enjoys a long tradition of active, participatory, & professional government, and seeks a workforce that reflects the diversity of the community.