Economic Mobility Programs Manager

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!  

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking an Economic Mobility Programs (EMP) Manager. The EMP Manager supports our mission through dynamic management and supervision of the Economic Mobility Programs (EMP’s) within the Rental Assistance department, and by ensuring quality services are provided to those served.

Benefits include:  20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $59,500 and $67,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.
 
The candidate may work in a hybrid-remote capacity but must live within commutable distance.  In addition to regular onsite work and meetings, on-call duties are occasionally expected.

Responsibilities include:
•    Oversee all EMP’s, ensuring that quality services are provided to clients in a timely fashion
•    Oversee the accurate and timely collection, and maintenance of, database records and statistics
•    Produce and analyze reports to meet contractual obligations and other internal reporting requirements; proactively recommend improvements based on data
•    Maintain, update, and share resource materials on educational and training opportunities, and social services listings
•    Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
•    Conduct home and fieldwork visits as necessary
•    Establish and maintain strong, collaborative relationships with staff (including across departments), community groups, funding sources, constituents, and stakeholders
•    Proactively identify and inform supervisor/leadership of any issues that may adversely affect the program, department, or organization
•    Represent the organization in community meetings with social service and legislative groups; participate in state-wide, community, and agency meetings, including as point person
•    Remain current with housing assistance trends and services to ensure maximum benefit to clients

Supervisory responsibilities include:
•    Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
•    Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
•    Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
•    Those directly and indirectly supervised may include program staff and temporary workers

Requirements include:
•    5 years' progressively responsible equivalent experience in housing, social services, or a related role; a combination of experience plus an Associate degree may be a substitute
•    1 year in a supervisory or lead role
•    Preference for case management experience
•    Counseling and assessment skills
•    Proficiency with Microsoft Office applications, and comfort learning new technologies
•    Advanced organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
•    Ability to work both independently and as a member of a team, with the capacity to communicate and mentor effectively with diverse individuals and constituents, and in group settings
•    Ability to travel as necessitated by the program
•    Ability to obtain and retain valid certifications in:
•    Family Self Sufficiency (FSS)
•    Supervisory Management
•    Bilingual (Spanish/English) written and verbal skills preferred, but not required
•    CORI

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.