Job description

Job Title: Human Resources Generalist

F.S.L.A. Status: Full-time, Exempt level

Salary Range: $1,058.00 - $1,250 per week, depending on Experience.

Union Status: Non-bargaining Unit

Work Hours: Normal work hours: 9:00 a.m. – 5:00 p.m. (M-F)

Location: Springfield, MA (On-site). This is not a remote or hybrid position.

Occasional evening/weekend work may be required.

This entry-level position is perfect for an experienced HR professional who has demonstrated experience with recruitment, leave administration, and a variety of related tasks. The HR Generalist/Recruiter will serve as an integral member of the management team and with a heavy focus on talent acquisition and LOA management. Salary range is $1,058 - $1,250 per week with excellent benefits package including PTO, Health/Dental/Vision, 401K, and Pension.

Position Summary: Reporting to the Director of Human Resources, this position is responsible for a variety of Human Resources activities for Springfield Area Transit Company, Inc. and Valley Area Transit Company, Inc., including but not limited to recruitment/selection, onboarding procedures, employee relations, policy/procedure administration, Human Resources Training; EEO compliance, new hire orientation, serving as back-up for the Leave Administrator (e.g. PFML, Workers Compensation, and Short-term Disability), and HR records management and records retention. The Human Resources Generalist maintains open communication with the Director of Human Resources to carry out human resource functions within areas of responsibility, as well as other organizational initiatives. The primary focus of this position is recruitment and retention.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associates degree in an HR-related field; minimum of 5 years of direct work experience in a comparable role or equivalent combination of education and experience; minimum of two (2) years of demonstrated experience with insurance claims processing and at least two (2) years of direct, hands-on experience managing workers compensation claims from initial filing to closing; strong written and verbal communication skills; strong analytical and organizations skills; demonstrated knowledge of federal and state employment law, strong recruitment and selection skills; experienced with process improvement and troubleshooting; knowledge of EEO compliance with sound knowledge of civil rights and related precepts, policies, regulations and guidelines; strong attention to detail and follow-through skills; strong command of the English language, both written and verbal; ability to write clearly, and read and interpret written information; ability to work with multiple constituencies at all organizational levels with a high degree of professionalism, diplomacy, customer service skills and confidentiality; must be able to effectively handle a variety of tasks simultaneously; ability to prioritize workload and meet deadlines; must be diligent with follow-up tasks; excellent documentation and filing skills; strong presentation skills, both in one on one situations and in small groups; ability to maintain current working knowledge of regulatory requirements specific to position; must be flexible, adaptable, and willing to assist where needed, within the scope of responsibility. Prior leave administration and recruitment experience required. Must be able to maintain a positive and pleasant attitude at all times. Must be able to maintain a positive and pleasant attitude at all times. Must be able to travel within a 25-mile radius to attend job fairs, outreach activities, etc.

Language Skills: Ability to read and comprehend detailed and complex instructions, correspondences, and memos; ability to write professional correspondences and documents; ability to effectively present information in one-on-one and small group situations.

Mathematical Skills: Ability to calculate figures and amounts such as proportions, percentages, ratios, etc., and apply mid-level math and basic statistical concepts. Must have sound working knowledge of statistics and data analysis; must be able to compile, organize, analyze, and interpret statistical data and make recommendations based on findings. Ability to perform statistical analyses using specialized software and provide written discussion/summaries of statistical results.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficient in MS Office programs, ATS, and EEO Program Development software applications. Direct experience working with current computerized Applicant Tracking Systems (ATS), including recruitment tools included in such systems.

Preferred Qualifications: Bachelor’s degree in Human Resources Management or similar field; minimum of five (5) years of progressive work experience in an HR Generalist or similar role; demonstrated experience with Workers Compensation, Short-term Disability and PFML/FMLA leave administration; Working knowledge of EEO precepts and ability to follow EEO regulatory guidance; Experience with EEO Program Development using EEO-specific software applications.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional driving required when attending local job fairs, performing outreach activities, etc.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in an office environment. The noise level in the work environment is usually quiet. Subject to weather conditions when traveling to local job fairs and outreach activities.

Essential Duties and Responsibilities: Essential duties and responsibilities include the following:

Develop and Administer Effective Recruitment Program: Track and monitor all open positions and develop and implement comprehensive recruitment plans to fill all open positions, including identifying relevant labor markets for all job groups to ensure job opportunities are made available to all qualified individuals, with a focus on inclusivity; ensure workforce diversity is maintained using effective EEO-compliant recruitment strategies; recruit and hire qualified employees and maintain full staffing levels; work closely with department heads to fill vacancies within the department; coordinate participation in and attend in-person and virtual job-fairs; keep all employment application forms and related information current; oversee and manage all documentation related to new hires; conduct new employee orientation meetings; conduct all onboarding activities with new hires and related follow-up as needed.

Coordinate all Internal Job Postings: Coordinate posting of all bargaining-unit position vacancies in accordance with the posting requirement set forth in the Collective Bargaining Agreement (CBA); track all internal application paperwork and disseminate to appropriate department manager; coordinate all internal interviews with appropriate personnel and maintain all related documentation; remove all internal postings at the conclusion of the required posting period; and maintain documentation of all internal postings according to established procedures.

Create and Disseminate all Recruitment Advertisements: Plan, develop and manage all job advertising, including online job postings, newspapers, career centers, company website, and other job posting websites; utilize all avenues of social media and other current modes of communicating career opportunities to the public; track success rate of all resources used for job placements and modify job advertising strategies as needed. Coordinate related activities with the Administrative Assistant.

Oversee Pre-Employment Processes: Work closely with the Administrative Assistant to ensure all new hire paperwork is completed accurately and timely, including but not limited to employment verifications, professional reference checks, criminal background checks (CORI), driving records, driver’s license verifications, drug & alcohol history checks, DOT physicals drug screens, etc.

Conduct Interviews: Coordinate interview schedules with the Administrative Assistant and among department managers and job applicants; develop and disseminate all interview documents (e.g., resumes, interview packets, application materials, etc.) and facilitate interview meetings; ensure all interviews are conducted in a manner consistent with best practices and are compliant with related regulatory guidelines.

Oversee and Manage Selection Process: Facilitate selections decisions for all active searches and establish start dates; present verbal and written job offers; in close coordination with the Administrative Assistant, facilitate and oversee all new hire paperwork and ensure all documentation is completed timely and accurately according to established procedures; coordinate all initial training with the Training Department, including but not limited to CDL Permit Test Training, CDL training, and Bus Operator Training. Develop and distribute all new hire training materials and keep current at all times.

Maintain Personnel Files: Assist primary recordkeeper and Administrative Assistant with maintaining confidential personnel records in compliance with all related regulatory requirements; ensure that all files are maintained in an orderly and professional manner; maintain filing system which enables easy access by authorized personnel.

Maintain Records Retention Process: Assist Records Manager with activities related to records retention for a variety of HR records in accordance with Records Retention Policy and established procedures; assist with coordinating efforts among Human Resources Department personnel for all records storing activities, including logging, labeling, storing, and purging.

Perform Outreach Activities: Conduct regular outreach activities to develop ongoing relationships with external resources who have access to qualified minority and female applicants; conduct outreach activities with a variety of organizations including but not limited to trade schools, job placement agencies, state employment agencies, etc., and maintain regular communication among said agencies.

Leave Administration: Serve as co-administrator for leaves of absences and serve as back-up in the absence of the Leave Administrator, and as needed; facilitate processes for applying for long-term absence under Workers Compensation, Short-term Disability, FMLA, PFML according to established procedures, and ensure all required paperwork and documentation is current and complete; coordinate efforts with relevant parties (i.e., workers compensation insurance carrier, Short-term Disability STD, etc.); coordinate efforts with related personnel to ensure current status of leave is known at all times; provide all written correspondence to employee as needed; and maintain regular written and verbal communication with employees out on leave of absence; designate all leaves of absences in computerized system; and perform other related duties as required.

Other: Develop and manage the Company’s Drug Free Workplace Campaign in compliance with FTA guidelines; on an annual basis, disseminate the Company’s EEO Policy Statement and Drug Free Workplace policy to all internal and external constituents in compliance with FTA Circular 4704.1A. according to established procedures. Assist with keeping policy documents, handbooks, forms, application packets, etc., current.

Remain Current with Laws and Best Practices Governing Human Resource Management: Keep informed of changing regulations related to position; keep informed of all legal /compliance requirements related to employment practices; maintain current knowledge of FTC Circular 4704.1A

Implement Organizational Policies and Procedures: Work with Director of Human Resources to ensure current status of policies to ensure compliance with changing laws; assist with keeping policies, handbooks, and processes current; periodically communicate related changes and reminders related to policy/handbook updates to all employees on a periodic basis; conduct periodic training on HR policies/procedures with all employees; and make recommendations for improvement of HR and organizational policies and practices; ensure federal and state compliance postings are current.

Provide Staff Development and Training: Assist Director of Human Resources with assessing training needs and assist with implementing staff development programs and training/re-training in HR policies/procedures; develop and distribute all new hire training materials and keep current; conduct New Employee Orientation Meetings; coordinate and oversee successful implementation of periodic policy distribution/re-distribution and re-training campaigns; and perform related administrative tasks.

Process Unemployment Claims: Serve as primary contact for Department of Unemployment Assistance (DUA); provide timely response to unemployment claim inquiries; coordinate related information with appropriate personnel (e.g., Department Head, Payroll, HR Director, etc.); monitor Company DUA account for activity and inform HR Director of noteworthy items related to claims.

Coordinate and Manage Employment Data: Work closely with the Director of Human Resources to compile, organize and analyze EEO data and perform all recruitment and hiring activities in compliance with SATCo/VATCo’s own EEO Program and related regulations, policies and guidelines; remain current with legalchanges affecting EEO matters; input, track and compile all data related to applicants, EEO, selection, employment practices, workforce demographics, etc., using specialized software and spreadsheets; conduct statistical analyses to determine compliance with the Company’s EEO Program and make recommendations where needed; develop and disseminate periodic statistical reporting including but not limited to Applicant to Hire ratios, EEO Demographic data, Turnover Rates, Workforce Analyses, Utilization Analyses, Availability Analyses, Job Group Analyses; Goal Setting and Goal Attainment rates, Short-term and Long-term Hiring Goals & Timetables, etc.

Actively Participate in Meetings as Needed: Attend and actively participate in meetings, including but not limited to manager’s meetings, strategic planning sessions, recruitment planning, and other group meetings; provide constructive input and serve as reliable resource within areas of expertise; attend external professional meetings related to job responsibilities.

Assist with keeping policy documents, handbooks, forms, application packets, etc. current.

Perform other related duties. Other duties may be assigned by the Director of Human Resources and/or General Manager.

Job Type: Full-time

Pay: $1,058.00 - $1,250.00 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: In person