Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
• Schedule and conduct tours for prospective families and applicants. Share pertinent
information regarding this facility, as well as, any other Berkshire Healthcare facilities or
services that are appropriate. Obtain any additional information needed from the
family to complete an application.
• Acts as the intermediary between the liaisons and collects referral (clinical and financial)
information. Obtains clinical and financial approval through appropriate channels with
facility leadership within 15-30 minutes and lets the liaison know the status.
• Assures the appropriate facility managers have the appropriate information to
coordinate resident care for new admissions. Coordinate with rehab, social work,
nursing, dietary and other departments as needed.
• Obtains clinical approval from nursing management prior to admission of the resident.
• Assures payor source is clear prior to admission. Coordinates with the Business Office to
assure follow through.
• Completes admission paperwork with the resident and/or appropriate family member.
• Assure OBRA and PASAAR regulations are met prior to admission.
Berkshire Healthcare Systems, Inc.
• Notifies all managers of new resident admission via placing completed face sheet in staff
mailboxes to assure all disciplines greet and evaluate the new resident timely.
• Coordinates customer satisfaction survey efforts with facility leadership and home office
staff.
• Acts as a champion for customer service in the facility.
• Helps to develop and maintain a yearly marketing plan based on facility needs.
• Supports the maximization of census through effective internal marketing efforts.
• Engages in the rounding for outcomes strategy with residents and families in an effort to
assess whether there are unmet needs/desires and to recognize staff for a job well
done.
• Assumes any duties that are assigned by the administrator in order to provide optimal,
achievable quality resident care and in meeting regulatory compliance.
• Track referrals in data base weekly. Give administrator referral information on a
monthly basis.
• Makes efforts to recognize employees, educate and train employees, and promotes
employee growth in an effort to increase retention and employee satisfaction.
• Assures a check and balance systems are in place to identify potential system
breakdowns. Examples include: systems to assure accurate information such as
advanced directives and next of kin from the referral and the medical record and
assuring the correct information is given to My Innerview for customer service efforts.
• Attends mandatory in-services held at the facility in a timely manner.
• Understands and adheres to all safety, infection control, sanitation, accident, fire,
disaster and personnel policies and procedures of the facility. Promotes a culture of
safety.
• Discuss any problems, needs or concerns that arise with the appropriate manager
and/or the administrator.
• Understands and upholds the Residents' Bill of Rights and holds all resident information
confidential.
• Represents this facility and the organization in a professional manner. Maintains a
professional appearance and mannerisms according to facility standards.
• Maintains an acceptable level of attendance in accordance with facility policy.
• Displays a polite and courteous manner to all fellow employees, residents, and visitors.
Supervisory Responsibility
This position does not have any supervisory responsibility
Qualifications:
• A minimum of 3 years background in long term care.
• Bachelors’ degree preferred
• High school diploma
• Knowledge of Medicare, Medicaid and OBRA regulations.
• Ability to work with people in a discretionary manner and with minimal supervision.
• Must have good problem solving skills and good communication skills.
• Must be empathetic and informative with residents and family members.
• Must have working knowledge of basic computer applications.
• Ability to plan, organize, develop, implement and interpret the department/facility programs,
goals, objectives, policies and procedures.
• Must be willing to make every effort to meet resident and family requests.
• Must have the ability to successfully relate and respond to the needs of management,
employees and residents.
• Must be able to represent and articulate the BHCS mission, vision and strategies in developing,
implementing and coordinating the department. Must be willing to make every effort to meet
resident/family requests.
• Must have basic computer skills.
• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such
action.
• Must possess the ability to deal tactfully with personnel, patients/residents, family members,
visitors, government agencies/personnel and the general public.
• Must be knowledgeable of nursing and medical practices and procedures, as well as laws,
regulations and guidelines that pertain to long-term care.
• Must be willing to work harmoniously with professionals and non-professional personnel
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to
handle difficult patients/residents.
• Must be willing to seek out new methods and principles and be willing to incorporate them into
existing practices.
• Must not pose a direct threat to the health or safety of the other individuals in the workplace.
Work Environment:
Works in office area(s) as well as throughout the nursing services area (i.e. dining rooms,
nurse’s stations, patient/resident rooms, etc.).
Sits, stands, bends, lifts and moves intermittently during working hours.
Is subject to frequent interruptions.
Is involved with patient/residents, personnel, visitors, government agencies/personnel, etc.,
under all conditions and circumstances.
Is subject to hostile and emotionally upset patients/residents, family members, personnel and
visitors. Communicates with the medical staff, nursing personnel, and other department
supervisors. Works beyond normal working hours and on weekends and holidays when
necessary. Attends and participates in continuing educational programs. Is subject to falls,
burns from equipment, odors, etc. throughout the day. Is subject to exposure to infectious
waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
Physical and sensory requirements:
While performing the duties of this job, the employee is constantly required to communicate
and listen. This position requires standing, walking, twisting and bending. A listing of Physical &
Sensory Requirements of the job can be found on page 5.
Other Duties:
Please note this job description is not designed to cover or contain comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
Responsibilities and activities may change at any time with or without notice.