VITA Tax Scheduler (Greenfield)

This position is responsible for answering the phone for the Volunteer Income Tax Assistance (VITA) Program, conducting phone eligibility screening, and scheduling in-person tax preparation appointments. Call volume is high, and the scheduler will screen households during the tax season. Responsibilities also include tracking call data, utilizing calendaring and online appointment software, preparing mailings, helping to follow up with taxpayers, data entry, and other duties as assigned by the Program Coordinator.? Training in VITA advanced tax preparation will be provided with a requirement to become certified within the first 30 days.? Occasional evening and weekend hours may be required during the tax clinics season (late January-mid April).

We invite individuals with lived experience who are part of communities that?have been historically?denied a full opportunity in aspects of economic, social, and civic life to apply. The position is open until it is filled.  The initial review of applicants’ application materials begins December 8, 2025.

This is a 37.5 hr/week, seasonal position, December-April. The salary pay range for this non-exempt position is $18.20-$19.30/hr.?

Community Action Pioneer Valley offers a supportive work environment, training, professional development and outstanding benefits. We offer health insurance, dental insurance, retirement plan, Flexible Spending plans, vision insurance, Long-Term Disability insurance, vacation time, sick time, 4 days of float time, and 12.5 paid holidays. Community Action Pioneer Valley is a qualifying employer for the Public Service Loan Forgiveness program.?

To apply, please go to https://www.communityaction.us/employment for a full job description, minimum qualifications, competencies and key experience, and information regarding benefits.?

Community Action Pioneer Valley is committed to a diverse workforce. AA/EOE/ADA