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Safe Passage

76 Carlon Drive
NORTHAMPTON, MA 01060
Website:safepass.org

Company Description:
Our Mission
Safe Passage is dedicated to creating a world free of domestic violence and relationship abuse.
We support survivors and their families.
We engage our community.
We advocate for systemic change.

Safe Passage provides individualized support to address survivors’ holistic needs for safety and healing in the aftermath of domestic violence and relationship abuse. Programs include emergency shelter, trauma-informed counseling and support groups for survivors, families and children, community engagement and prevention, and individual and system advocacy.
Salary Range:Location:
NORTHAMPTON, MA
Job Type:Category:
Full TimeSocial Services
Education Level:Work Experience:
Master's Degree
Preference: Nice to have
3+
Preference: Nice to have
Description:
Our Mission
Safe Passage is dedicated to creating a world free of domestic violence and relationship abuse.
We support survivors and their families.
We engage our community.
We advocate for systemic change.

Safe Passage provides individualized support to address survivors’ holistic needs for safety and
healing in the aftermath of domestic violence and relationship abuse. Our programs include
emergency shelter, trauma-informed counseling and support groups for survivors, families and
children, community engagement and prevention, and individual and system advocacy.

Expectations of all employees
In the performance of essential and general job responsibilities, all Safe Passage employees are
expected to:
- Demonstrate commitment to Safe Passage’s mission and principles of diversity and
inclusion
- Represent Safe Passage in a professional and competent manner to clients,
organizational partners, and other stakeholders
- Perform quality work within deadlines
- Work effectively as a team contributor on all assignments while contributing to a
positive working environment for staff and volunteers
- Work independently while understanding the necessity for communicating and
coordinating work efforts with other employees and organizations

Position Purpose
The Community Program Director has primary responsibility for the development,
implementation, maintenance, and assessment of the community-based program and
associated services strategy at Safe Passage. The Community Program Director is accountable
for Safe Passage’s strategic and programmatic goals and key performance indicators pertaining
to program effectiveness, operating efficiency, and contract compliance. In support of these
responsibilities, the Community Program Director provides leadership and coaching to Safe
Passage’s community program staff, including counselor-advocates and volunteers.
Reports to: Associate Executive Director
Supervises: Community Program team members

Essential Responsibilities
Programs & Associated Services
- Proposes, plans, implements, maintains, and evaluates Safe Passage’s community-based
program and services to people who are experiencing or have experienced domestic
violence, including individual and group services provided on-site, in the community, or
via telephone or other technology.
- Ensures open and regular communication with management staff, committees, and the
Board of Directors regarding performance of the strategic plan with regard to programs.
- Work cooperatively with the Director of Finance and Administration, Associate
Executive Director, and other managers to prepare and manage annual program
budgets and timelines.
- Ensures the implementation of agency policies and protocols.
- Assures that all services provided by paid staff and volunteers meet the criteria and
qualifications for counselor privilege according to MGL 233 Section 20(K).
- Provide routine on-call coverage, during the regular workday and overnight, and on
weekends and holidays, in rotation with other direct service staff.
Community Connections and Engagement
- Represent Safe Passage in efforts to coordinate and improve systems and organizations
toward a survivor-centered and trauma-informed community, in accordance with the
agency’s strategic plan.
- In strong collaboration with the Community Engagement Department, establish,
strengthen, maintain, and document service-based collaborations with allied
organizations and direct members of the Community Program team to manage these
collaborations, consistent with agency strategic priorities.
- Develop and strengthen agency referral network to respond to clients’ needs including
basic needs, housing, public assistance, immigration issues, employment, education,
children’s issues.
- In strong collaboration with the Community Engagement Department, conduct and
oversee the participation of the community program team in outreach and training
related to Safe Passage services and domestic violence prevention and education.
- Create a supportive and welcoming environment for volunteers, specifically those
serving community programs, and support community program staff in their efforts to
train, supervise, and support volunteers.

Administration & Staff Management
- Oversee the collection and maintenance of client records for service provision, program
evaluation and reporting purposes in accordance with Safe Passage’s confidentiality and
privacy policies.
- At the direction of senior management, recruit, interview and select program staff.
- At the direction of senior management, onboard, supervise, coach, and evaluate
program staff including the establishment and maintenance of a performance
management process.
- Contribute to program development, grant application content, and grant reporting to
ensure the continuation of programs and services.
- Monitor and approve all budgeted program expenditures in accordance with the annual
program budget.
- Prepare reports for management, board, and funders regarding program performance.
- Collaborate with other managers and directors to ensure consistency of program
standards and agency policy compliance across the agency.

Required Qualifications
- Minimum three to five years of experience in program management in a human/social
service environment.Experience in strategic and/or program planning, implementation,
and evaluation.
- Experience providing direct services in a community-based organization.
- Demonstrated knowledge of, commitment to, and/or experience working with
marginalized and underserved populations.
- Knowledge of domestic and sexual violence.
- Commitment to equality and social justice.
- Experience working in a diverse, multicultural workforce.
- Extensive knowledge of community resources, including basic needs, housing,
employment, criminal justice, and culturally-specific services.
- Previous responsibility for department budget.
- Demonstrated success in personally building, developing, and retaining strong, positive
relationships with staff, clients, and organizational partners.
- Proficiency across the following skills: Oral and written communication, collaboration,
organization, and computer / technology.
Preferred Qualifications
- MSW or similar master’s level, human service degree. Candidates with non-traditional
educational pathways and commensurate life/work experience considered.
Experience A Plus
- Bilingual (English/Spanish)
Work Hours
This position is 35 hours per week, generally M-F, 9-5. Occasional evening and weekend
commitments will be required.
Classification, Benefits, and Compensation: This is a regular, full-time, overtime-exempt
position. We offer a comprehensive benefits package. Starting salary will be competitive and
based on experience and qualifications.

To Apply: Send cover letter and resume to spjobs@safepass.org with the subject line of
“Community Program Director.” Application deadline is December 10, 2018. Applications may
be considered after the deadline until position is filled.
For more information about Safe Passage and domestic violence, visit our website at
www.safepass.org.

Safe Passage works on a daily basis to earn its position as a justice-centered employer of choice
in Western MA. Toward this goal, Safe Passage is an Equal Opportunity Employer with a strong
organizational commitment to the achievement of excellence, diversity, and inclusion among
staff.
Requirements:
- Minimum three to five years of experience in program management in a human/social
service environment.Experience in strategic and/or program planning, implementation,
and evaluation.
- Experience providing direct services in a community-based organization.
- Demonstrated knowledge of, commitment to, and/or experience working with
marginalized and underserved populations.
- Knowledge of domestic and sexual violence.
- Commitment to equality and social justice.
- Experience working in a diverse, multicultural workforce.
- Extensive knowledge of community resources, including basic needs, housing,
employment, criminal justice, and culturally-specific services.
- Previous responsibility for department budget.
- Demonstrated success in personally building, developing, and retaining strong, positive
relationships with staff, clients, and organizational partners.
- Proficiency across the following skills: Oral and written communication, collaboration,
organization, and computer / technology.
Preferred Qualifications
- MSW or similar master’s level, human service degree. Candidates with non-traditional
educational pathways and commensurate life/work experience considered.
Experience A Plus
- Bilingual (English/Spanish)


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