Community Resources & Advocacy Program Coordinator
(Greenfield, with satellite work in Northampton)
The program coordinator oversees the Community Resources & Advocacy program (CR&A). The purpose of CR&A is to provide supportive services and referrals for community members in the Community Action Pioneer Valley (CAPV) service area. CR&A receives thousands of inquiries and works with hundreds of households per year. CR&A staff answer the CR&A information and referral phone line and make internal and external referrals. CR&A staff help participants apply for public benefit programs, such as SNAP, and work with participants to offer financial assistance for housing stability, utility shut-off prevention and heating assistance. The program coordinator is responsible for guiding all aspects of CR&A, staying up to date on local resources and public benefits programs, and keeping abreast of new and emerging resources. We are exploring new CR&A service models focused on longer-term case management for individuals and families. This position is responsible for recommending and implementing programmatic changes.
The ideal candidate will have four years’ experience in social services or closely related field and one year’s experience as a supervisor. Experience also with programmatic changes, developing new program models, case management with marginalized communities, housing/tenant rights, eviction proceedings, utility protection options, and/or other advocacy for and with individuals. More details about this position are listed on our employment website.
The position is open until it is filled. The initial review of applicants’ application materials is March 24, 2026. This is a 37.5 hrs/week position. The pay range for this non-exempt position is $27.57-29.26/hr.
Community Action Pioneer Valley offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. We offer health insurance, dental insurance, retirement plan, Flexible Spending plans, vision insurance, Long-Term Disability insurance, vacation time, sick time, float time, and 12.5 paid holidays. Community Action Pioneer Valley is a qualifying employer for the Public Service Loan Forgiveness program.
To apply please go to https://www.communityaction.us/employment for a full job description and information regarding benefits.
Community Action Pioneer Valley is committed to a diverse workforce. AA/EOE/ADA
