Service Navigator for Pioneer Valley - $2,500 Sign-on Bonus


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UCP of Western Massachusetts
208 West St
Pittsfield, MA 01201
Website: Click Here

Company Description:
UCP of Western Massachusetts serves people with all types of disabilities, including Cerebral Palsy (CP). Our agency is dedicated to advancing the independence, productivity and full community inclusion for everyone we support. Our innovative programs are designed to serve children, adults and families. What sets UCP of Western Massachusetts apart is our approach — we are family focused and offer personalized services to meet the needs of each individual we serve.
Service Navigator for Pioneer Valley - $2,500 Sign-on Bonus
Per Hour
Full Time
Human Services
Bachelor's Degree

Service Navigator for the Pioneer Valley
Job Type: Full-time
Schedule: Mon-Fri only
Location: must live in or near the service area 

New $2,500 Employment Hiring Bonus! 

The Pioneer Valley Service Navigator will administer the UCP’s Adult Family Care (AFC) contracts, MRC MassAbility (ABI/MFP and Supported Living) contracts, statewide Head Injury Program contracts and DDS Agency with Choice contracts. Responsibilities include navigation, documentation, weekly and monthly check-ins in compliance with the respective contracts’ regulations and guidelines. The goal of this role is to provide support, information and resources and navigation of the systems of care to families and caregivers of individuals with disabilities.

Service Navigator Responsibilities

  • Coordinate and monitor members’ needs, including referrals and emergency assistance
  • Develop, implement, and review individualized care plans
  • Conduct regular on-site visits with each member bi-monthly (Level I)/monthly (Level II)
  • Conduct evaluations and training for caregivers
  • Participate in developing and reviewing Supported Living Plans of Care
  • Make referrals for additional services as needed
  • Provide direction and training for support staff
  • Ensure compliance with DDS regulations and guidelines. This includes creation of budgets, attending necessary ISP meetings, HCSIS documentation, supervision of staff, regular check ins with the family
  • Utilize ISP goals to address individual needs
  • Maintain communication with families and members
  • Maintain up to date records and documentation
  • Provide timely assistance and respond to emergencies
  • Participate in investigations and provide direct service as needed
  • Offer transportation and administer CPR/First Aid when necessary

Service Navigator Requirements

  • Bachelor’s degree AND Social Work license from the Massachusetts Board of Registration in Social Work in good standing with two years of experience working with elder or disabled adults OR minimum of two years of clinical experience working the relevant population
  • With Mass Health approval: Associate degree with 5 years experience working with the relevant population is acceptable
  • Knowledge of local community resources and community-based providers and programming.
  • Ability to maintain an Adult/Pediatric CPR and First Aid certification.
  • Ability to set up and maintain a home office.
  • Comfortable with remote applications (ex. Zoom, teams, Microsoft Office, etc.)
  • Ability to maintain confidentiality and privacy and show cultural competence.
  • A valid driver’s license, proof of insurance and the availability of a private vehicle
  • Negative Mantoux TB test or a clear chest x-ray.
  • Satisfactory CORI, SORI, DPPC, National Fingerprint background checks.
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