Service Navigator for the Pioneer Valley
Job Type: Full-time
Schedule: Mon-Fri only
Location: must live in or near the service area
New $2,500 Employment Hiring Bonus!
The Pioneer Valley Service Navigator will administer the UCP’s Adult Family Care (AFC) contracts, MRC MassAbility (ABI/MFP and Supported Living) contracts, statewide Head Injury Program contracts and DDS Agency with Choice contracts. Responsibilities include navigation, documentation, weekly and monthly check-ins in compliance with the respective contracts’ regulations and guidelines. The goal of this role is to provide support, information and resources and navigation of the systems of care to families and caregivers of individuals with disabilities.
Service Navigator Responsibilities
- Coordinate and monitor members’ needs, including referrals and emergency assistance
- Develop, implement, and review individualized care plans
- Conduct regular on-site visits with each member bi-monthly (Level I)/monthly (Level II)
- Conduct evaluations and training for caregivers
- Participate in developing and reviewing Supported Living Plans of Care
- Make referrals for additional services as needed
- Provide direction and training for support staff
- Ensure compliance with DDS regulations and guidelines. This includes creation of budgets, attending necessary ISP meetings, HCSIS documentation, supervision of staff, regular check ins with the family
- Utilize ISP goals to address individual needs
- Maintain communication with families and members
- Maintain up to date records and documentation
- Provide timely assistance and respond to emergencies
- Participate in investigations and provide direct service as needed
- Offer transportation and administer CPR/First Aid when necessary