Senior Vice President, Information Technology
Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!
At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.
Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Senior Vice President, Information Technology (SVP IT). The SVP IT supports our mission by directing the organization’s information technology and workplace facilities activities including systems analysis, IT support systems, cybersecurity, space configuration, and data analysis. The SVP IT manages the relationship between IT and other functional areas of the organization, and will establish short and long-term plans for the acquisition and deployment of new equipment and technologies that will facilitate the achievement of organizational goals and objectives.
Way Finders is made up of ~330 employees over ~35 locations in Western Massachusetts (Pioneer Valley). The IT team consists of 5 staff including the Facilities Manager.
Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
Wage starts between $125,000 and $150,000 per year depending on qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.
The candidate may work in a hybrid-remote capacity but must live within commutable distance.
Responsibilities include:
• Research equipment and software needs and negotiate contracts for products and services with consultants, technical personnel, and vendors
• Prepare, implement, and execute IT budget
• Responsible for the oversight of the Facilities Manager who is responsible for space planning for the organization’s offices (housing centers, residential resource centers, and business resource centers)
• Collaborate with the Business Intelligence team to ensure integration and optimization of data utilization and reporting across all databases
• Develop system performance standards to provide quality and timely service in support of the organizational mission
• Consult with and advise senior management in data analysis, recordkeeping, and reporting requirements to determine the most effective data management systems for the organization
• Maintain inventory of computer equipment, software, and relevant licenses
• Oversee and manage office logistics in terms of systems and office space requirements
• Monitor system performance in support of established policies and procedures
• Supervise, direct, and support IT department in the operation and maintenance of computer equipment and software applications
• Manage department control of network, backup, storage, and retrieval functions
• Assess department training needs and oversee IT training programs ensuring the appropriateness of training to end users
• Develop, monitor, and ensure the implementation of effective policies and processes including storage systems, back-up capability, data accuracy, and network security
• Maintain and ensure legal and regulatory compliance of IT systems
• Develop, maintain, implement, and monitor the application and effectiveness of disaster recovery system and plan
Supervisory responsibilities include:
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Hire new/replacement staff in an efficient manner, following recruiting process guidelines
• Provide proper support and mentoring to supervisory-level employees to ensure they take ownership of their own hiring needs
• Those directly and indirectly supervised will include facilities manager, IT staff, interns, contractors, and temporary workers
Requirements include:
• 7 years' progressively responsible senior level management experience in information technology; a combination of experience plus a Bachelor's degree may be a substitute
• Experience with hardware and software including VOIP, Wi-Fi, SharePoint, OneDrive; solid understanding of features available within MS365 and Azure cloud-based computing applications; an understanding of databases
• Outstanding interpersonal and written communication skills; effective presentation skills
• Ability to lead team to provide excellent service, including customer service, across a high volume, multi-location, growing organization
• Excellent project management and organizational skills; detail oriented
• Thorough understanding of IS policies and procedures
• Strong analytical and problem-solving skills
• Thorough understanding of, or the ability to quickly master technology used in the organization
• Proficient with Microsoft Office Suite or related software, including Microsoft 365
Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.
