Essential Duties and Responsibilities include the following. Other duties may be assigned.
**Frontline Leadership in Training Initiatives:** Develop and deliver classroom and individualized coaching; conduct needs assessments to identify training requirements; oversee Supervisor, Operator, and Staff Training Programs.
**CDL Training Program Management:** Implement and maintain the in-house CDL Training Program for all positions needing a Commercial Driver’s License; coordinate trainee efforts for obtaining permits and licenses; develop preparatory training and oversee road tests; ensure compliance with regulatory requirements; mentor trainers and conduct quarterly assessments.
**Accident/Incident Investigations:** Investigate causes and preventability of accidents; gather and organize information from involved parties; submit data for claims processing; maintain records and documentation for legal inquiries; stay updated on investigation regulations.
**Bus Operator Training Program Oversight:** Coordinate training for newly hired Bus Operators within a 6-8 week timeframe, ensuring comprehensive safety training; review and update training content; participate in hands-on training as necessary.
**Refresher Training:** Conduct training sessions on fare box protocol, company policies, and workplace safety as needed.
**Needs Assessments for Training:** Perform assessments to determine safety training needs; oversee the CDL Training Program; participate in Safety Committee meetings; conduct follow-up evaluations of training effectiveness.
**Passenger Complaint Investigations:** Support Customer Service Manager in complaint resolution by analyzing facts and trends to inform training needs.
**General Support for Bus Operators:** Provide daily operations support and leadership, focusing on training and staff development; respond to emergency calls and assist dispatch as needed; ensure accurate communication with Supervisors.
**Monitor Hazardous Waste Compliance:** Lead initiatives for hazardous waste and environmental safety compliance; work with maintenance personnel on training for proper waste disposal and spill containment; maintain documentation for regulatory agencies and stay updated on OSHA regulations; perform regular audits and ensure personnel hold required MA UST A/B Operator licenses.
**Assistance to Operations:** Support the Director of Operations with employee injury investigations, discipline documentation, attendance monitoring, and reporting; assist the General Manager with Safety & Security Audits; collaborate with the Lead Data Systems Manager on training for new technologies.
**Safety Training:** Analyze training needs, develop and deliver safety training, and provide wheelchair securement training as needed; issue manuals and technical guides.
**Training for VATCo Operations Manager:** Provide training assistance and maintain open communication for information sharing.
**Coordination with Local Entities:** Communicate with relevant organizations to manage operational impacts from traffic and weather; create detour plans and notifications for Bus Operators and Customer Service.
**Driver Verification and Safety Inspections:** Help maintain the Massachusetts Driver Verification System for SALCo/VATCo operators and ensure compliance with CDL requirements.
**Other Duties:** Perform additional assigned tasks as needed.
**Summary of Education and Experience**
- Associate's Degree and 3-5 years of related experience; equivalent education and experience considered.
- Demonstrated training experience in classroom settings; proficient in various teaching methods.
- Experience in needs assessments and developing training programs; strong communication, organizational, and interpersonal skills.
- Comfortable with group presentations; ability to interact with multiple organizational levels professionally.
- Understanding of relevant regulations; experience in conducting investigations, data compilation, and report writing.
- Preferred: 3 years as a bus operator or equivalent and management/supervisory experience.
**Certificates and Licenses**
- Valid Commercial Driver’s License (CDL) with Passenger and Airbrake Endorsements; acceptable driving record; Massachusetts DEP A/B Operator License.
**Supervisory Responsibilities**
- Direct supervision of the Training Coordinator and two CDL Trainers; provides mentoring and conducts performance evaluations.
**Reports to:** Director of Operations
**Supervision From:** Director and Assistant Director of Operations
**Competencies**
- **Analytical:** Gathers and interprets data effectively.
- **Problem Solving:** Identifies and resolves issues; analyzes skillfully.
- **Technical Skills:** Pursues continuous learning.
- **Customer Service:** Manages customer issues and responds promptly.
- **Interpersonal Skills:** Maintains confidentiality and composure.
- **Communication:** Communicates clearly in speech and writing.
- **Judgment:** Makes informed decisions and involves others appropriately.
- **Professionalism:** Treats others with respect and accountability.
- **Quality:** Ensures accuracy and promotes excellence.
- **Adaptability:** Responds to changes and manages competing demands.
- **Attendance/Punctuality:** Consistently on time and present.
- **Dependability:** Follows directions and meets deadlines.
- **Initiative:** Engages in self-development and takes calculated risks.
- **Innovation:** Presents ideas resourcefully.
- **Mathematical Skills:** Proficient in basic math and data interpretation.
**Job Type:** Full-time
**Pay:** $62,000 - $75,000 per year
**Benefits:**
- 401(k)
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
**Schedule:**
- 8-hour shift
- Monday to Friday
- Occasional weekends
**Work Location:** In-person
**Driver Verification and Safety Inspections:** Help maintain the Massachusetts Driver Verification System for SALCo/VATCo operators and ensure compliance with CDL requirements.
**Other Duties:** Perform additional assigned tasks as needed.
