Job Title - Sales Representative
Classified: Exempt Salary Grade/Level:
Reports to: Director of Marketing / Sales Date: July 24, 2024
Job Description _____________________________________________________________________________ Summary:
This position is responsible for the internal and external coordination of resident move ins and transfers, to serve as a resident ambassador and to ensure a high-quality experience. This position is responsible for touring of Independent prospects and management of new leads.
The Marketing/Sales Representative for our Independent and Assisted Living communities will play a vital role in supporting the sales and marketing team by developing and nurturing referral relationships to ensure all leads are effectively managed. This position involves generating leads, advancing them through the sales process, and moving them along the sales funnel. The role includes conducting inquiries through various channels like telephone, email, and text to identify potential leads and help drive occupancy within the communities. Ideal candidates will have strong communication skills, be proactive in lead generation, and have a good understanding of the sales process in the senior living industry.
The candidate in this position must be highly relational, independent, and self-motivated, enthusiastic and outcome driven. This position requires a positive attitude, attention to detail and a willingness to embrace the core values of Day Brook Village while positively representing Day Brook Village to the external and internal community.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Ensure thorough communication to all pertinent parties utilizing the established Pre-move in checklist. Appropriate communication to all pertinent parties for an internal resident transfer and all resident move outs
- Coordinate and obtain required pre-move in paperwork/documentation from prospect/family and medical personnel as necessary.
- Work with prospects and family members to establish move in dates, internal transfer dates and move out dates as applicable.
- Ensure apartment readiness prior to resident move in date or resident transfer date.
- Work with the Maintenance Team to ensure all designated apartments are appropriately assigned and move in ready.
- Partner with the Residential Services Director to coordinate the Resident Ambassador assignment for new residents moving in
- Follow up with new residents and their families at key, post move-in timeframes – weekly for month 1, bi-weekly for month 2, and monthly for months 3-6.
- Assist with tours.
- Manage resident and family communication and coordination of arrival/removal of furniture and personal items.
- Assist with ensuring collateral materials are available for marketing use; assemble and maintain model apartments to show, develop and maintain a marketing tour book for the community, and take deposits.
- On Call - weekend rotation schedule
- Prepare accurate records, documents, and record leads.
- Maintain Move-N database with all contacts, and activities relating to new leads.
Supervisory Responsibility- N/A
Qualifications:
- Bachelor's degree in communications, marketing, business or related field preferred however extensive related experience may be substituted for a degree.
- Preferred experience of 3-5 years of sales related experience within a senior setting
- Ability to travel distances necessary to execute outreach strategy within local and extended markets may be necessary.
- Outstanding written, verbal and presentation skills.
- Strong experience preparing reports-requiring mid-level knowledge of Microsoft Office including Word, Excel, and PowerPoint
- Professional, relational, enthusiastic, and positive attitude
- Detail-orientated focus with the ability to manage multiple projects at a time with an interdisciplinary team.
- Must be self-motivated and independent with an ability to problem solve and make decisions.
Work Environment:
While performing duties of this job the employee is occasionally exposed to a variety of resident conditions and elements. The noise level is moderate to quiet. Uniform/Dress requirement is professional business attire.
Physical and sensory requirements:
While performing the duties of this job, the employee is constantly required to communicate and listen. This position requires sitting 40% of the time. Occasional standing, walking, twisting, and bending. The ability to lift up to 25 lbs. occasionally without assistance. Must be able to cope with the mental and emotional stresses of position. Must be in good health and demonstrate emotional stability.
Other Duties:
Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, Responsibilities, and activities may change at any time with or without notice. All responsibilities will be conducted in a manner that is consistent with the philosophy of Day Brook Village and in a manner that exhibits the Integritus mission, vision, and core values.
Signatures
This job description has been approved by all levels of management:
Manager:________________________________________________
HR________________________________________________________
Employee signature below constitutes employee’s understanding of the requirements, essential job functions and duties of the position.
Employee:______________________________________ Date:______________________
