Communications Specialist
Schedule: Full Time
Location: Springfield, MA
What You’ll Do as Communications Specialist
In this role, you’ll build an understanding of your clients – their audiences, goals, and the communities they serve – and help bring their communications to life. You’ll support efforts that strengthen connections, engage members, and move each organization’s work forward.
You’ll create and coordinate a variety of communications, from emails and newsletters to website copy updates and campaign materials, while helping manage projects across multiple clients. You’ll partner closely with teammates, clients, and volunteer leaders to ensure everything is clear, organized, and aligned with each organization’s voice.
This is a great opportunity for someone who loves writing, and enjoys balancing creativity and organization in a collaborative, relationship-driven environment.
Who Is the Perfect Candidate for This Role?
You may currently work in communications, marketing, membership services, public relations, or client services and are looking for a role where you can contribute more strategically, build stronger relationships, and work on a broader variety of projects.
You enjoy balancing creativity with organization. You’re proactive, thoughtful, and able to manage multiple priorities while maintaining strong attention to detail. You communicate clearly, collaborate well with others, and take ownership of your work.
You’re someone who naturally thinks beyond the immediate task, considering how communications support engagement, strengthen communities, and help organizations achieve long-term goals.
Most importantly, you enjoy relationship-driven work and want to be part of a team that values collaboration, continuous improvement, and meaningful partnership.
Responsibilities
Content Creation & Copywriting
- Coordinate timelines, approvals, and inputs for communications projects to ensure written deliverables are completed accurately and on schedule.
- Collaborate with internal teams, clients, and volunteer leaders to gather information needed to draft, edit, and finalize communications.
- Participate in client meetings to understand communication needs and translate follow-up items into clear written materials or messaging plans.
- Support conference, webinar, and event communications, including promotional copy, attendee messages, reminders, and post-event follow-up.
- Maintain organized records of content assets, templates, calendars, drafts, and approved communication materials.
- Contribute as a collaborative team member while keeping writing quality, message clarity, and audience engagement at the center of the work.
Content Strategy & Digital Communications
- Plan and manage communications calendars across multiple clients and communication channels.
- Write and prepare email marketing campaigns, website updates, and social media content.
- Analyze communication performance and recommend content and messaging improvements.
- Support the development and execution of communication plans, campaigns, and audience engagement initiatives.
- Identify opportunities to improve communication effectiveness, content quality, and audience reach.
Content Project Coordination & Client Collaboration
- Coordinate timelines, approvals, and feedback needed to produce and deliver high-quality communications.
- Collaborate with clients, volunteer leaders, and internal team members to gather information and develop content.
- Participate in client meetings to identify communication needs and develop appropriate messaging solutions.
- Maintain organized content libraries, templates, editorial calendars, and communication assets.
Compensation & Benefits:
- $25-30/hour ($52,000-$62,400 annually)
- Comprehensive medical insurance
- Employer-funded Health Reimbursement Arrangement (HRA)
- Dental & vision insurance
- Employer-paid basic life and AD&D insurance, with optional additional voluntary coverage
- Long-term disability coverage providing income protection
- Flexible Spending Account (FSA) with pre-tax savings for healthcare and dependent care expenses
- 401k retirement plan with company match
- Paid vacation, sick, holidays, plus summer half-day Fridays, and volunteer time off
- Company-sponsored donation matching program (up to $250 annually) to support the causes you care about
- Enjoy a well-stocked office kitchen (coffee, espresso, snacks), and occasional team lunches and fun events
Why You’ll Love Working With Us
- We partner with organizations that strengthen industries, leadership, and communities.
- You’ll contribute to a wide variety of communications, engagement, and event initiatives across multiple clients.
- We value collaboration, accountability, curiosity, and continuous learning.
- Our work is relationship-centered and built around long-term partnership, not transactional service.
- We believe strong operational support creates the foundation for meaningful strategic impact and professional growth.
