3 Ferry Street
Easthampton, MA 01027
|Salary Range:||Location:||EASTHAMPTON, MA|
|Job Type:||Category:||Part Time||Hospitality/Travel/Tourism|
|Education Level:||Work Experience:|
Preference: Nice to have
|Position Title: Study Abroad Advisor & Campus Coordinator|
Location: Ohio University Campus in Athens, Ohio or CIS Abroad Office in Easthampton, Massachusetts
Number of Weekly Hours: Part-time (non-exempt), 30 hours/week
Anticipated Start Date: August 15, 2021
ABOUT US: Who is CIS Abroad, and why do you want to work with us?
At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office complete with friendly office dogs! We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.
The Study Abroad Advisor & Campus Coordinator is primarily responsible for the following key areas within our Campus Relations Team: advising and enrollment growth at a portfolio of assigned university partners (4-5 US Institutions)
-Develop detailed knowledge of CIS Abroad’s program portfolio with a focus on best fit programs for designated partners (4-5 US institutions)
-Understand the advising and application process at designated partners in order to best advise students
-Answer student questions through text message, chat, and email channels (questions about programs, how the process works, next steps, etc.)
-Answer incoming calls from interested students, parents, and university advisors
-Advise students on CIS Abroad programs, CIS Abroad application process, and direct them to resources outlining processes at home institution (available scholarships, application, university specific deadlines, etc.)
-Create and distribute university specific marketing materials for student outreach
-Hold open advising sessions (virtually or in-person)
-This position is fluid and may have other assigned duties as needed
--Participate in weekly Office of Global Opportunities (OGO) team meetings on-campus
--Assist Ohio University CIS Abroad applicants in the OGO application risk review assessment process.
--Assist the faculty-led programs team in managing Ohio University faculty-led programs. Includes but not limited to: student advising on OU faculty-led programs, faculty program risk review process, OGO budgetary meetings, etc.
REQUIRED QUALIFICATIONS & SKILLS:
-Bachelor’s degree or four years experience in the travel industry
-Ability to work independently and as part of a team
-Demonstrated attention to detail and follow through
-Exceptional customer service and time management skills
-Computer fluency in most major applications such as Google Suite (Docs, Forms, Sheets, etc)
-Outstanding written and oral communication skills
-Comfortable with a fast-paced and changing environment
-Customer service orientation
-Experience working/volunteering/studying/traveling abroad
-Experience working with higher education business departments/business majors
-Previous database/CRM/digital systems experience
-A strong understanding of diversity, equity, inclusion, and social justice
COMPENSATION AND BENEFITS:
-LifeCare Employee Assistance Program (EAP)
-IATA Travel Agent status
-Paid sick days
-Flexible work schedule with possibility to work from home
-Fun, fast, and committed work environment
COMPANY & TEAM CULTURE: Who are we looking for?
We are looking for someone who is organized, can learn new systems quickly, enjoys engaging others in conversation, and is excited by the idea of helping students have a life-changing study or intern abroad experience. The successful member of the team has an ability to adapt quickly, work towards individual, team, and company goals, and a positive attitude.