UCP of Western Massachusetts
208 West St
Pittsfield, MA 01201
As part of the UCP affiliate network, UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. UCP has two offices in the Berkshires, located in Pittsfield and North Adams. Learn more at http://ucpwma.org/
|Salary Range:||Location:||$18+ Per Hour||NORTHAMPTON, MA|
|Job Type:||Category:||Full Time||Human Services|
|Education Level:||Work Experience:|
Preference: Nice to have
Spanish Language Fluent - Preference: Required|
UCP is hiring! We are looking for a Spanish/English Intake and Service Navigation Coordinator to act as the first point of contact and meet with each prospective individual/family to promote UCP Services, obtain all required required documentation and make referrals to appropriate department(s) demonstrating exceptional customer service skills.
Other duties for this role will include but are not limited to attending IEP and ISP meetings and using the goals and guidelines outlined in the ISP/IEP to address the individual’s needs. maintaining intake records, case notes, services and contacts, developing partnerships with educational, state and other non-profit human service organizations, conducting quality assurance audits, compiling data and preparing reports, maintaining current policy and procedure manuals and assisting staff with program and service preparation where needed.
Bachelor’s degree in related human services field and a minimum of two years positive work experience in a human service agency ideally providing program services.
Fluent Spanish and English oral and written skills
Applicant must be available to work flexible hours when needed
Must be able to work from home
Maintain valid driver's license, current auto insurance, availability of a private vehicle.
Must be able to drive frequently to conduct in person services
Comfortable using remote applications such as Zoom
Comprehensive data entry skills
Proficiency with Microsoft Office 365
Strong customer service acumen to positively represent UCP and provide a conscientious and caring attitude
Must be willing and able to perform essential job functions through in-person, face to face contact as required, in accordance with health and safety guidelines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. UCP of Western Massachusetts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.