Medical Receptionist

Thank you for exploring a career with Valley Medical Group! We are a provider-owned, multi-specialty group caring for more than 55,000 patients at four locations throughout the Pioneer Valley.

Valley Medical Group is looking for a motivated and personable Medical Receptionist to join our team and work in our Amherst Medical Center! If you are looking for an exciting and fast-paced environment, this is your opportunity! 

Position: Medical Receptionist

Location: Amherst, MA

Hours:  40 hours, Monday-Friday generally between 9:00am-6:00pm Hours may vary depending on department needs. Exact schedule to be discussed at time of interview.

As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception inboxes and portal messages by responding to questions and scheduling same day and future appointments.

Job Responsibilities:

• Answer and direct phone calls
• Patient check in – obtain demographic information, insurance verification, collect payments, provide necessary forms
• Patient check out – scheduling follow up appointments
• Document all interactions in the Electronic Medical Record (EMR)

Do You Belong at Valley Medical Group?

At Valley Medical Group we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance care and enhance lives.

Qualifications: 

• 2 or more years of customer service experience
• Experience as a medical receptionist or other front office experience preferred
• Ability to multitask and prioritize

Valley Medical Group offers: 

• Medical, Dental & Vision Plans
• 401k plan with company match
• Health Savings Account & Flexible Spending Account
• Generous Paid Time Off 
• 7 paid holidays 
• Company-paid long- term disability insurance
• Company-paid life insurance 
• Voluntary Life, Accident and Critical Illness insurance options
• Company Wellness Program 
• Employee Assistance Program

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Equal Employment Opportunity Employer

Valley Medical Group is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.