Serving the Pioneer Valley, Western Mass
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Way Finders

1780 Main Street

Company Description:
Everyone deserves a home.
Way Finders confronts homelessness head on in communities throughout western Massachusetts, including Hampden and Hampshire counties. We have developed targeted services that help people lift themselves up and out of homelessness with a focus on Housing, Real Estate, Employment Support and Community Services.
Salary Range:Location:
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Bachelor's Degree
Preference: Nice to have
Preference: Preferred
Bilingual (English/Spanish) - Preference: Required

Rental Assistance Manager (Bilingual)

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. 
Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a bilingual (English/Spanish) Rental Assistance (RA) Manager. The Rental Assistance Manager furthers our mission by providing exceptional supervision and direction to a team of about ten employees that work to serve our clients. The successful candidate will be highly organized, a natural mentor, and highly professional.  Bilingual (English/Spanish) skills are required.

Way Finders seeks a diverse staff to reflect our community and those we serve.  Qualified individuals from diverse backgrounds are strongly encouraged to apply.  Please indicate in your cover letter how your qualifications have prepared you for this role!

The candidate will work fully onsite.

Responsibilities include:

  • Manage the planning, direction, and administration of assigned rental assistance programs
  • Provide expertise in the interpretation and implementation of program policies and procedures, including consulting with legal counsel as needed
  • Oversee curriculum and planning of staff trainings, including timely updates; ensure the accurate communication of policies and procedures to clients
  • Manage the collection and maintenance of data, statistics, and other internal reporting requirements to meet contractual obligations for funding sources; work closely with funding sources and staff to resolve any data discrepancies
  • Assist leadership in planning, implementing, monitoring, and evaluating programs
  • Continuously evaluate current systems and workflows; make recommendations for changes and improvements with foresight
  • Attend local and statewide meetings as a representative of the organization, as necessary
  • Appear in court as keeper-of-records, as required
  • Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, community groups, fundings, stakeholders, and constituents
  • Demonstrate commitment to advancing the tenets of a diverse, equitable, and inclusive workplace through trainings, openness to discussion/feedback, and self-awareness
  • Proactively identify and inform leadership of any issues that may adversely affect the department or organization, including funding, financial status, or inquiries from a funding, legislative, or media source
  • Remain current on developing trends in housing assistance and related areas

Supervisory requirements include:

  • Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
  • Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
  • Those directly and indirectly supervised includes:
    • Program Specialists, Representatives, and Associates

Requirements include:

  • Five years’ progressively responsible experience in housing/social services programs, or a related role; a combination of experience and a Bachelor's degree may be a substitute
  • Experience in a management or leadership role
  • Bilingual (English/Spanish) skills are required
  • Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
  • Commitment to high-quality customer service
  • Advanced skills in assessing priorities, organizing, and operating in a flexible manner in a fast-paced environment while retaining a high level of attention-to-detail
  • Strong verbal and written communication skills, including the ability to positively interact with individuals from diverse backgrounds
  • Must earn and maintain the following certifications:
    • Housing Choice Voucher (HCV) Eligibility, Rent Calculation, Occupancy, and Specialist
    • Supervisory Management
    • Enterprise Income Verification (EIV) workshop and training
    • Project-based Accounting
    • Project-based Maintenance

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $53,241 and $66,551 per year depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

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Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@jobsinthevalley.com