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Community Action Pioneer Valley

393 Main St
Greenfield, MA 01301
Salary Range:Location:
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
High School or Equivalent
Preference: Required

Preference: Nice to have

Community Resources & Advocacy Program Manager 

(Greenfield office- with satellite work in Orange and Northampton)

The program manager oversees and coordinates the Community Resources & Advocacy program (CR&A). The purpose of the CR&A program is to provide supportive services and referrals for community members throughout the Community Action Pioneer Valley (CAPV) service area. CR&A staff answer the CR&A information and referral phone line daily and make internal and external referrals, as well as screen callers for eligibility for programs offered by CR&A. Staff help participants apply for public benefit programs, such as SNAP, and financial assistance for housing stability, utility shut-off prevention and heating assistance.

The program manager is responsible for guiding all aspects of the program, including supporting a team of staff, managing reporting requirements, reviewing participant applications, staying up to date on local resources and public benefits programs, and keeping abreast of new and emerging service models.

We invite individuals with lived experience who are part of communities that?have?been historically?denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include,?but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and?persons adversely impacted by multigenerational?poverty or?other?inequality.?

The ideal candidate will have four years’ experience in social services and one year’s experience as a supervisor. More details about key knowledge, experience, and competencies for the position are listed on our employment website.


The position is open until filled. The initial review of applicants’ application materials will begin April 12, 2024.

This is a 37.5 hr/week position. The salary pay range for this exempt position is $64,000-$68,000/year.

Community Action Pioneer Valley offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. For those working 30 or more hours we offer health insurance, dental insurance, retirement plan, Flexible Spending plans, vision insurance, Long-Term Disability insurance, vacation time, sick time, 4 days of float time, and 12.5 paid holidays. Community Action Pioneer Valley is a qualifying employer for the Public Service Loan Forgiveness program. 

To apply please go to https://www.communityaction.us/employment for a full job description and information regarding benefits.? 

Community Action Pioneer Valley is committed to a diverse workforce. AA/EOE/ADA 


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